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What is Your Return or Exchange Policy?
If you are not happy with your purchase, we want to make it right. New purchases in original condition may be returned for refund, exchange, or store credit within 15 days of purchase with the original receipt and packaging. All refunds will be given in the same manner as originally purchased. Cash payments over $50 will be refunded by check to the original purchaser. If you choose to exchange your item for store credit, the credit must be used within 1 year of original purchase.
Items must be in original condition. No items that have been sized, engraved upon, or modified in any way may be returned or exchanged.
This return policy does not apply to custom designed jewelry, layaways, sale items, discounted or “As Is" items. These items are final sale.
If you are shipping a return, you must contact Sami Fine Jewelry before shipping your return to receive authorization. Upon receiving your return, the item will be reviewed to ensure that it is in its original condition. Please note that any items showing signs of wear, or those that have been altered or damaged in any way cannot be accepted for a return.
Sami Fine Jewelry guarantees everything we make, repair (in the area we work) or sell for 1 year from the date of delivery/purchase. We can only guarantee items that we actually repair, not the ones we visually inspect. We do not assume responsibility of the loss of single diamond or gemstone above .50 carats. (Please see our extended guarantee and policies brochure for specific guarantees for settings on Emerald, Oval, Marquise, Pear, Heart, and Trillion-shaped stones.)
We are not responsible for damage attributable to any unstable enhancement process, or for pressure or heat-sensitive stones or stones with fractures, as this is an inherent risk in handling and selling them. (You can request a copy of Sami Fine Jewelry full guarantee and jewelry cleaning instructions either in the store or email firstname.lastname@example.org.)
What are your Shipping Policies?
If an item is marked "in-stock," this is generally accurate, and we can ship within 2-3 business days. We offer free USPS shipping on all of our items. If you require faster shipping, just send us a message, and we would be happy to accommodate you! Items over $200 will require a signature for delivery.
What if I want an item that's Out of Stock?
If an item is not in stock, please send us a message to request to have it made. We try to create your piece as quickly as possible, without compromising on quality. Depending on the item, specially made pieces can sometimes take up to 1-2 weeks to make. If it is a particularly large or unique gemstone, or if the setting is complex, it may take longer. If you have a time-frame you need a piece by, let us know! We will work with you to the best of our ability, and if something can't be made, we can recommend alternatives.